tag:blogger.com,1999:blog-6861555359944928813.post6271941669712579797..comments2024-03-20T03:14:55.880-04:00Comments on Pet Grooming: The Good, The Bad, & The Furry: Tis the Season to be Grumpy.....Unknownnoreply@blogger.comBlogger13125tag:blogger.com,1999:blog-6861555359944928813.post-40528812762463272662013-01-02T21:18:37.416-05:002013-01-02T21:18:37.416-05:00Hi Karen,
So glad to hear from you! I was worried ...Hi Karen,<br />So glad to hear from you! I was worried about you with the hurricane, but did not know where your shop was located. I am glad the you are well and that you had a good Holiday. :) Yes! 2013 WILL be a good year!!<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-275873124007661082013-01-02T20:41:11.352-05:002013-01-02T20:41:11.352-05:00Hi Stephanie,
Oh, I can't tell you how mad tha...Hi Stephanie,<br />Oh, I can't tell you how mad that makes me that you groomed three dogs for free! NOT MAD AT YOU, mad at your customers. That was unbelievably insensitive of them! They could not have gone to another groomer in the mean time? Instead they were irresponsible owners that let their dogs get hot spots from the lack of them keeping their own dogs groomed while you were recovering.<br />Thankfully, my customers were very understanding. Only one did not reschedule right away, and when she did finally call back, she expected me to schedule her right away (at Thanksgiving) because it was MY fault that her dog missed its regularly scheduled grooming. Yes, I squeezed her in.<br />As for your three free customers, it's just my opinion, (and this is after the fact anyway) but I would have offered a small discount (10%) and a special Medicated bath that would help the hot spots, and explained to them that the rescheduled appointments were beyond your control. You still have bills to pay. (I have a feeling that those hot spots, or sores would have been there even if you had not rescheduled them)<br />Sorry, can you tell that I am mad for you? lol<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-86191872052019546732012-12-31T20:27:42.256-05:002012-12-31T20:27:42.256-05:00Thank you,
I hope that you had a wonderful Holiday...Thank you,<br />I hope that you had a wonderful Holiday. :)My Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-420646690462709692012-12-31T20:13:49.215-05:002012-12-31T20:13:49.215-05:00
☺ ☺
<br />☺ ☺<br />My Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-72325404777806189012012-12-31T20:12:50.121-05:002012-12-31T20:12:50.121-05:00Hi Dana and Holly,
The 'hold the check' wa...Hi Dana and Holly,<br />The 'hold the check' was my favorite too!<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-51155093466776462752012-12-31T20:11:19.426-05:002012-12-31T20:11:19.426-05:00Hi Brent,
Tipping....boy is that a hot topic. I wi...Hi Brent,<br />Tipping....boy is that a hot topic. I will be blogging about that soon. lol<br />I hope that your customers treated you good for the Holidays. :)<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-49586704623427698082012-12-29T15:00:21.087-05:002012-12-29T15:00:21.087-05:00Hi Lisa...I too finally made it through the holida...Hi Lisa...I too finally made it through the holidays, but as usual, experienced all the ups and downs that go along with every single busy Christmas. I'm so busy year round now, that I hardly notice the additional work I have, and most of my customers were very generous this year...but...there were those handful of people who every year seem to take all the good, and throw it out the window. Nasty attitudes, no tips, and one lost customer because I couldn't manage to fit her in after the hurricane in October. She actually said that I seem to have been able to help "everyone but her"..Huh????? So disappointing, but it's over, and now we're on to a new year. Hoping for a better year emotionally than this was...Good luck Karen in NJAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-10432152684793918902012-12-28T23:01:26.243-05:002012-12-28T23:01:26.243-05:00I agree 100% with u, i dont think ur over sensitiv...I agree 100% with u, i dont think ur over sensitive.. i had emergency ovarie surgery to save mine (which i had to rescheduel a weeks worth of grooms for the fallowing week) which was fallowed by a week in the hospital(i had to rescheduel the week i already had, plus another few days) from complications.. i had about 4-8 long time clients who insisted on free grooms because of there inconvienence when i was working double as hard feeling terrible and was told no lifting or hard work for 4-6 weeks i ended up giving 3 free because they swore not bring groomed caused got spots ect. LOL I CALL IT CLIENT SENSITIVITY OR INSENSITIVITY :) they never seem to stop amazing me... I understand ur client with the envelop i believe it!!!! I have had similar i always get mad at my self for getting excited about a false assumption, just a client with a little empathy for a recovering groomer is all i had asked ... U can imagine with a horse farm and grooming salón that taking it easy would never happen, heck why not groom everyone free :/ MustangValleyhttps://www.blogger.com/profile/18403837640307923399noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-84325088181096255762012-12-20T21:17:06.938-05:002012-12-20T21:17:06.938-05:00I hope your customers were full of holiday cheer t...I hope your customers were full of holiday cheer this week. As a retired teacher, I can relate to under appreciation. I now groom my own poodles but when we did go to a groomer I always tipped and gave a tip and gift at Christmas-you groomers certainly deserve it! Merry Christmas!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-73293477368159696712012-12-20T17:34:42.138-05:002012-12-20T17:34:42.138-05:00I feel exactly as you do and I still have both ova...I feel exactly as you do and I still have both ovaries :) What has made me feel a tiny bit better is to raise the price $1.98 on any customer who never tips during the year and also stiffs me now. One cheap, problematic-from-day-one owner complained about the price increase, so I told her if she's not happy then I'm not happy and I won't be doing her dog anymore. Extremely satisfying!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-49580856371785551282012-12-18T01:25:07.282-05:002012-12-18T01:25:07.282-05:00Okay I won't be so sensitive either now if you...Okay I won't be so sensitive either now if you don't get tips all the time. Man I feel like I bust my butt, and I do a really good job. I smile I look at them in the eyes "Do you like your groom?" I say. "Yes." I'm thinking they should give me a tip this time. They pay then they say I need the change back. sigh! What is up with that?!! I always tip my hair dresser, waiters. People have no problem not doing it. Their dogs aren't always the nicest or easiest dogs to work on, but I always think hey if I can make their dog nice I can hopefully get a tip. Then I don't. Sigh!!! You are not being overly sensitive I am convinced people just feel entitled. Their attitude is hey your lucky I come to you be grateful. Ugh! I do have to say when I do get the few that get to know me, and know how hard I try to make them and their dogs happy they always leave a tip. :) We just have to remember those customers, and those dogs. :)Brenthttps://www.blogger.com/profile/05972974629616611096noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-89347189527182977012012-12-17T23:32:53.095-05:002012-12-17T23:32:53.095-05:00Oh you are most definitely NOT being oversensitive...Oh you are most definitely NOT being oversensitive! Sometimes I wonder if people really listen to what comes out of their mouth or really think about how they treat other people. Oh well, such is life. I must say that the 'hold the check' was my personal favorite.Dana and Hollyhttps://www.blogger.com/profile/10992611099579755513noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-1877804554428194702012-12-17T02:15:30.513-05:002012-12-17T02:15:30.513-05:00I'll have to remember to be nice when I drop m...I'll have to remember to be nice when I drop my little guys off at our groomers this week for their christmas haircut! SimplyBellehttps://www.blogger.com/profile/01026651390923318596noreply@blogger.com