tag:blogger.com,1999:blog-6861555359944928813.post6392558550499506414..comments2024-03-20T03:14:55.880-04:00Comments on Pet Grooming: The Good, The Bad, & The Furry: Getting Carried AwayUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6861555359944928813.post-78457860895556781742013-06-02T19:28:57.494-04:002013-06-02T19:28:57.494-04:00Hi,
I hear you.
We only put bows on if owners req...Hi,<br />I hear you.<br /> We only put bows on if owners request it, and for the Holidays.<br /><br /> We had the same thing happen, only it ended better. The owner called about a week or so after the groom to say that the dog was shaking its head a lot. We told her to bring the dog in and we would take a look at the ears. This customer always wanted bows and nail polish.<br />When the dog came in I put her on the table to check her ears and found that one of the bows had been put BACK on the ear with the rubber band around the whole ear. I KNEW it had not been put on that way , because I was the one who had groomed the dog.<br />The ear was already starting to collect blood down in the bottom of the ears leather and was swollen. I fixed the bow, rubbed circulation back into the ear and told the owner that someone had put the bow back in wrong. Thankfully she had come in soon enough that no harm was done to the ear. The owner was sure that no one had done that. She was not nasty, she just strongly believed that no one in her home had put the bow back in the ear the wrong way. I just as strongly told her that I would NEVER put a rubber band around an ear.<br /><br />Surprisingly, this customer actually called back a couple of hours later apologizing, because after questioning her kids, she found out that one of them had put the bow back on after it fell off.<br /><br />I am so sorry that you had to go through all of that. It is so frustrating when YOU know that you didn't do anything wrong and have no way of proving it. You try and do something nice and cute for the dog and owners and it ends up smacking you in the face. :(<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-3848424682988317722013-06-02T06:40:57.767-04:002013-06-02T06:40:57.767-04:00We had to institute a no-bow policy a few years ag...We had to institute a no-bow policy a few years ago. We had an elderly customer with a caregiver, and the dog was a shih tsu. About 6 weeks after the groom, we got a call from saying that the dog had to have its ear removed because of our bow!<br /><br />Apparently either the elderly person or their caregiver, we never did figure out who, "put the bow back on" after it had fallen out or become crooked. They didn't understand how to do so correctly and they just wrapped the rubber band around the ear! <br /><br />A month later, the ear had almost fallen off, and required surgery to safely remove it the rest of the way. And they were angry at us! They insisted that we had put the bow on that way, and they tried to force us to pay their $2000 vet bill. It was awful!<br /><br />In the end we held our ground. We were 100% certain that we had not installed the bow around the ear and should not have to pay the bill. Eventually they agreed with us, but it was a tough battle!<br /><br />That day, we threw our bows in the trash, and have not put one on a dog since. Totally not worth the risk to our business, or to another poor doggie's ear.Staffhttp://mobilepetcuts.comnoreply@blogger.com