tag:blogger.com,1999:blog-6861555359944928813.post7393481138079965933..comments2024-03-20T03:14:55.880-04:00Comments on Pet Grooming: The Good, The Bad, & The Furry: An Apology & Customer ServiceUnknownnoreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6861555359944928813.post-4533231075476461572013-02-18T21:55:56.650-05:002013-02-18T21:55:56.650-05:00LOL!
I am sure that you are a good customer. Just ...LOL!<br />I am sure that you are a good customer. Just the fact that you were looking for information on how to groom your dog between professional groomings shows that. :)<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-27268887620466958182013-02-18T07:24:11.978-05:002013-02-18T07:24:11.978-05:00 I stumbled apon uour blog because i want to learn... I stumbled apon uour blog because i want to learn about doing a basic grooming on my mini poodle. For in between professional grooming. First any thoughts i had on becoming a professional groomer i quickly pushed out if my crazy head! What you groomers go through is unreal! I will never send my poodle in matted and i will be clear on whati want for a cut and i will be on time for appointments!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-51943029496393589132012-07-31T21:43:07.824-04:002012-07-31T21:43:07.824-04:00Hi Code 7,
I wish more of our customers would list...Hi Code 7,<br />I wish more of our customers would listen to the advice that we try to give them. It is the most frustration part of grooming..when customers act like we don't know what we are talking about. :(<br />Every once in a while you DO get customers that will take your advice.<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-10183994988105072892012-07-24T17:45:40.694-04:002012-07-24T17:45:40.694-04:00I don't know what is going through customer...I don't know what is going through customer's heads, but when I used to take my dog to our old groomer (at age 14, before I myself learned how to groom), I would be patient and follow through with everything Pat (the groomer) said.<br /><br />She said we were her best customers and let us stay to watch her groom our dog and the other customers' dogs. She even started to let me help with handling and bathing. Watching Pat groom my dog is what taught me how to groom. I now, at age 17 can groom anything, but specialize in Miniature Schnauzers.<br /><br />Groomers are like professors when it comes to dog hair- you must *listen* to their words of wisdom, and then you can learn! :)Code 7https://www.blogger.com/profile/08752093556780634671noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-34252169536286370402011-04-03T22:54:45.305-04:002011-04-03T22:54:45.305-04:00Hi Abigail,
I wish that I had an answer for you. I...Hi Abigail,<br />I wish that I had an answer for you. I can only tell you the same thing that I tell my daughter, It will get better..slowly. Even after all of the years I have been grooming, I still have customers that just WILL NOT listen to what I am trying to tell them. I also tell my daughter that it is all in how the information is delivered too. There is a very fine line in the way you talk to a customer. I try to keep my voice very light and not condescending. I don't want the owner to feel like I am talking down to them. Some owners take offense when you tell them that their dog is matted no matter how nicely you put it. :/My Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-30670580769281066632011-04-02T00:34:12.167-04:002011-04-02T00:34:12.167-04:00I know how your daughter feels! I've only been...I know how your daughter feels! I've only been grooming for 2 years but every shop I've worked at NOBODY would listen to me about anything ! I can say anything the head groomer says (e.g. Your dog is matted to the skin! I will have to shave him!) and owners hardly listen to a word that I say (e.g. *whiiine* why can't you just BRUSH him out???), but if the groomer says it...( He's matted, I have to shave him :/ ) customer goes (Okay! No problem!! See you in 3 hours :D ) When will it get better? :OMittenshttps://www.blogger.com/profile/06801493062757279243noreply@blogger.com