tag:blogger.com,1999:blog-6861555359944928813.post8002001217027904642..comments2024-03-20T03:14:55.880-04:00Comments on Pet Grooming: The Good, The Bad, & The Furry: Warning...Unknownnoreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6861555359944928813.post-70317001013550191542012-08-05T19:11:24.687-04:002012-08-05T19:11:24.687-04:00Hi,
I really feel for you. Grooming in front of th...Hi,<br />I really feel for you. Grooming in front of those windows has to be nerve racking. There have been times that I have been grooming a really antsy dog, that jerks themselves all over the place, and I think to myself 'if someone was watching me they would probably think that I was the one jerking the dog around the table not the other way around.' :/<br />You're right it is amazing how some owners of biting dogs think it is funny that they bite, OR they think that their dog is only biting because I did something to make him bite. Your right, GRRR.<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-51775112766916005702012-08-05T19:04:44.416-04:002012-08-05T19:04:44.416-04:00Hi,
Sadly this is one of the discouraging parts of...Hi,<br />Sadly this is one of the discouraging parts of grooming. Rude customers that don't take their grooming appointments seriously. Of course it is only a dog.. 'what is the big deal if we are late, or cancel late, or don't show up and call later for another appointment.' It can drive you crazy, because there is really nothing that you can do. If you cancel them out because their coming late will put you behind..you lose out on money from that appointment. If you try to charge a late fee..your either in for a nasty confrontation or they will refuse to pay it and leave..once again YOU lose out on money.<br />I have struggled with customers late for their appointments, late cancellations, and no shows for 28 years and still have not come up with a way to stop it.<br />I know, on the boards, there are a lot of groomers that say that they turn people away for being late, but I can't afford to tell late customers to reschedule or go back home. It happens too often. I give my customers 15 minutes to show, after their appointment time, then I call them to see if they are coming. If they say that they are on their way I tell them right then that if they can get here in the next 10 minutes I can still take them but that they have now made me behind for the day and I must start my next dog, so their dog will be here longer than usual. If they ask how much longer I tell them that I have no idea, because I work by appointments and now my time is all messed up for the day.<br />I say all of this very nicely, but very firmly at the same time. I want them to understand that they have messed up my work day.<br />Does this help them not to come in late anymore? Some of them are very sorry and are never late again...some just can't be on time to save their lives. PEOPLE....I'll take dogs over people anytime!<br />I am sorry I can't be of anymore help. After 28 years of grooming, I am still trying to come up with something myself. Hang in there and try not to let the owners bother you too much.<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-769348410693543362012-08-05T18:37:23.794-04:002012-08-05T18:37:23.794-04:00Thanks Sourvixen, I think I am going to need it. :...Thanks Sourvixen, I think I am going to need it. :)<br />Lisa, MFFMy Furry Friendshttps://www.blogger.com/profile/03957566282521723511noreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-92065673328837769322012-08-04T11:23:44.260-04:002012-08-04T11:23:44.260-04:00I am a new dog groomer (just over a year) and the ...I am a new dog groomer (just over a year) and the customer denial factor drives me crazy! Whether it's customers bringing in dogs who will bite for grooming or extremely dog aggressive dogs, they choose to remain unaware of how their excuses for their dog's bad behavior actually harms their pet in the long run. I work for a corporation that surrounds the salon with windows, which is not a great idea. People assume I'm hurting a dog who is trying to bite me even if I'm only picking up a foot. Worse, I've had these same customers who are in denial over bad behavior actually laugh when they see their dogs biting. It's as if I deserve to be bitten for trying to provide the service the customer asked of me. Grr.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-25647923327420788692012-08-04T11:15:29.532-04:002012-08-04T11:15:29.532-04:00What do you do about lateness?i work on my own and...What do you do about lateness?i work on my own and a couple who have a cockerpoo who will never make regular appointments rang me today to tell me they would be late 20 minutes AFTER there appointment was due, their dog is always matted to the skin and today I turned them away as i wouldnt have had time,they said I should have phoned them to see where they were!!!they were due at half 12 and rang at nearly 1am to report their lateness,then got really nasty,im a new groomer and its making me a bit despondant about my new career :(Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6861555359944928813.post-65216704655802319462012-08-04T01:35:59.644-04:002012-08-04T01:35:59.644-04:00Good luck!Good luck!Anonymousnoreply@blogger.com