Should I Continue the Groom?

I finally got my computer up and running in my new little office.

That is about all that I have gotten done in this room.

The rest of it looks like a bomb went off.

There is still a lot of stuff to take out of boxes, and we still have two more rooms to paint for my daughter.

I gave myself a break tonight and got my computer up and running.

The last two days at work have seemed like they were never going to end.

It has been in the 90's for the last few days, and boy, has the phone been ringing off the hook.

Yes, I know, that is supposed to be a good thing, but when you have to listen to the people moan and groan, and beg and plead when you tell them your earliest appointment is next month, it is no fun answering the phones.

"He's only a little dog, and all I want is his hair cut really short, so that won't take much time."

"It's only a small Golden, and I only want a bath and good brush out. She's easy to do."

The last comment was made by a lady who got very angry with me when she called on Saturday morning wanting an appointment for that day, and I told her I could not do her dog.

That was just the phone calls.

Yesterday we had three customers come in on the wrong day for their appointments.

The first one was a customer with two dogs.

Her appointment was for the 10th, she thought it said the 1st.

Well, I guess she could have gotten that mixed up.  :/

I went ahead and took her, because we had just had a last minute cancellation for one dog, and her other dog was a small Bull dog that I didn't want to see her take him back out into the heat.

Of course, my kindness bit me in the butt, because the Pomeranian turned out to be a matted mess that could not stand to be brushed.

Needless to say, my daughter was not happy with me.

I also had a Miniature Poodle in yesterday that I have written about on here before.

She is the one that gets a Retriever Cut, and also the one that was injured by another groomer.

My husband took the dog in.

When he brought her back into the grooming room he told me that she had injured her right back leg, but that it was okay to groom her.

Great!

I already had to be careful of the left rear leg, because that was the leg the other groomer injured and is missing a bone.

I am beginning to think that this dog has delicate bones, and that just maybe the other groomer didn't injure the dog.

Anyway, the dog apparently popped the knee out while doing the crazy poodle spin on the floor.

She did great in the tub, and for the HV dry.

She was standing on all four legs.

I brushed out her three other legs first, and saved the injured one for last.

I took one light stroke of the brush to see how she would react, and up went the leg.

I started to scissor on one of the other legs to see if she would put the leg back down.

Nope.

Now I stood there wondering; do I try to finish her, or send her home?

Other than holding up the leg, she did not act as if she was uncomfortable.

She stands wonderfully on the table.

She never moves unless you move her.

I told her owner about how good she is on the table.

Her owner said; "Oh, that's because she is petrified to get groomed now, after her bad experience."

May I ask you; does that dog look petrified to you?

I told her owner that she was not petrified, she was just a good girl.

I could tell she did not believe me.  :/

Anyway, what to do?

I started to scissor another leg.

I let her lean against my back board.

She never tried to sit down.

She never moved.

Other than continuing to hold up the leg, she didn't seem to be bothered in any way.

But, I was.

I kept arguing with myself.

Finish her?...Send her home?...Finish her?

I have to admit that this owner worries me.

I don't want to be the next groomer on her list to blame for her dog being hurt.

What did I decide? 

I finished her.

Once again I scissored the other three legs first.

After I finished the other three legs, I stood back and wondered if I should stop there and send her home with one unfinished leg.

I couldn't do it.

I could not send her home with one unfinished leg.

Believe me if she had been showing any discomfort, that would have been it.

I would have been on the phone to her owner, and she would have gone home unfinished.

I never tried to move her leg.

I let her keep it tucked up as much as she wanted.

I just scissored what I could get to.

I used the comb very lightly.

Just enough to pluck up the hair, but never pulling.

Once again, she never moved.

When she relaxed her leg, I supported the foot so that I could scissor a little on the inside of the leg.

I just about stood on my head so she would not have to move that leg very much.

It certainly wasn't my best work, but at least she looked half way descent.

Don't look to closely at her.

I am sure you will see sticky outies, but since I could not lift any of her legs while scissoring, I could not check everything like I normally would.

Did I do the right thing?

Others may not agree, but in this case, I think that I did.

The owner was happy with what I got done.

She understood that I did the best I could with the groom.

I have sent dogs home before, when I feel that they should not get groomed.

I have also told owners to get the Vet's approval before I will groom a dog.

I think that you have to go with your gut feelings.

I always tell owners about any discomfort I notice with a dog.

It always amazes me how many times I tell owners things about their dogs, and the owners have no clue.

I wonder if some owners even pet their dogs. :(

Of course if it were my dog, I would wait till they were feeling better to have them groomed.

But that's just me.  :)

Oh, one more thing.

I did charge the owner the full price for the groom.

Even though the groom was only 95% finished, I spent a lot of extra time being very careful.

The groom was worth the whole price.

Happy Grooming, MFF

Tuesday's Tip #24 Cooling Blades

Wow, this is the first time that I have sat down since Friday.

I have been helping my daughter move her room.

Painting, moving furniture, taking things apart and putting things back together again.

I think I will go to work tomorrow just to get a break.  :)

My tip is quick tonight.

I use Cool Lube to cool my blades if needed.

I know that a lot of groomers don't like using Cool Lube.

Most of them seem to complain that it jammed up their blades.

I have never had that problem.

I spray the blade all over then I wipe it down really well.

Most importantly, I blow all of the extra Cool Lube out of the teeth, then wipe the excess off, making sure that the blade is good and dry before clipping again.

I also try to have at least 2 of each blade size sharp so that I can switch between them when one gets hot.

My tip of the day is to place the warm blade on a ceramic tile.

My daughter and I both have a 12x8 inch ceramic tile on top of our dressers.

I bought tiles with a textured finish so that the blades had less chance of sliding off.

I keep all of the blades that I am currently using on top of the tile.

The tiles were only around $2.50 each.

They are even cheaper for the plain smooth top finish.

A few weeks ago when I was buying the stainless steal for my tub backboard, I came across a 12x8 duct cover.

I like that the stainless steel stays cool, and I also liked that it was like a little tray with sides to it.

So I bought one and sat it on top of my ceramic tile.

It does help cool the blades a little quicker.

The duct cover set me back around $8.

I hope this tip helps someone.

Time to go get some rest.

Work and then more moving and painting tomorrow.  :/

Happy Grooming, MFF

Grooming a Pekingese

Pekingese are one of those Breeds that I don't like to clip short.

I feel that it ruins their coat.

This old guy is an example of what years of clipping a Pekingese coat can do.

He has completely lost all of his pretty tan top coat.

The peach fuzz of the under coat is the only thing that grows back now.

Most of his coat was already short under all of the long wispy hair.

I hand scissored all of the sparse, long hair off to match up with the coat that will no longer grow back.

My daughter grooms the Pekingese above.

The owners like to keep his coat natural, so he only get a light trim.

She trims his feet and rear.

The rest of his feathering gets a very light trim, just enough so that it won't drag the ground. (the 2nd picture)

The 3rd picture is Photo Shopped to show what the dog would look like with a heavier trim.

I do have a Peke that I groom now that has an incredibly thick coat.

I did try to talk the owner out of clipping the dog short, and for a while I did the heavy trim on the dog, but after while the owner wanted the dog shorter and shorter.

So now he gets a #4f  blade.

The challenge is making the clip look nice and smooth.

I use long, slow strokes of the clipper to get a smooth cut.

If I start seeing what looks like stair steps in the hair, I slow down even more.

It is worth clipping a little slower than spending a lot of time trying to get blade marks out of the coat.

I  also follow the direction of the growth of the hair.

Do not turn your blade sharply to clip straight down the dogs side.

Clip on an angle, and slowly curve downward towards the belly.

 

This Pekingese has very loose skin that makes it harder to clip smoothly.

I use my free hand to push or pull the skin tight, and then run the clipper over that area again to smooth out the cut.

Do not pull the skin too tight, just enough to run the blade over the body easily.

When clipping the hair under the arm, I to not touch the skin with the blade.

I like to skim the underarm hair off so that I don't take the chance of clipping a bald spot that will show, and also don't take a chance of nicking the underarm skin.

 I also do not like to clip down the front legs.

I clip to the elbow and skim off.

Then I scissor up the legs.

I didn't want them to look like toothpicks.

By scissoring the front legs, I also don't have to worry about exposing the large colic that runs down the back of the front leg.

I use the same blade that I used on the body to blend the head.

I skim over the top of the head increasing pressure has I clip down the back of the head into the neck.

I do the same with the sides of the head and under the chin.

That's one short Pekingese, but Mom likes it.

Clip:

Body: #4F blade

Front Legs: Scissor

Head: #4F blade, skim the top of the head increasing pressure while blending into the back of the neck.

Face: Clip the sides of the head with the #4F blade, blending into the neck. Do the same with the chin.

Ears: Scissor to just below the leather.

Tail: blend the top of the tail into the body, and scissor 1/2" off in a fan shape.

I had trouble loading all of the short videos on this blog, so I will be posting the full video of clipping one side of the Pekingese on Youtube.

  http://www.youtube.com/watch?v=SAsG4PnNocA

 

I hope this was helpful.  :)

 

Happy Grooming, MFF

The Unexpected Grooms

You know those days when everything seems to be going smoothly, and then your next appointment shows up.

Actually my son was talking to me, he was facing the window, and suddenly said; "Look what's coming in here."

I turned just in time to see a black blob walking towards our shop door before it disappeared inside.

Another new customer.

One of my Vet's customers.

When my Vet refers someone to me, it is a guarantee that there will be issues with the dog or with the owner, or both.

  This is what came in the door.

He is a 10 year old English Cocker Spaniel.

He has not been professionally groomed in 5 years.

Apparently, every time he was groomed he would go home all upset and not act right for days, sometimes even weeks, and his owner would have to take him to the Vet.

????

  Sooo, she stopped taking him to the groomers, and started grooming him herself.

Why is she coming to me?

It seems that the clippers she was grooming the dog with have finally stopped working.

Instead of buying another clipper, she talked to her Vet and he highly recommend me for the job.

Now, I know that I should be grateful for the referrals that I get from my Vet, but over the years he has sent me some crazy people and dogs.

I also tend to feel nervous about living up to his praise.

So far I have always been able to groom the dogs he sends me, but one day I may have to turn one away.

Anyway, I had no idea what to expect from this dog.

His owner was so nervous about leaving him.

He was one thick, overgrown Cocker.

I will say, for not being groomed professionally for 5 years, he hardly had any mats in him.

Of course he was a little chopped up from his Mom cutting out mats.

She warned me that he was a jumper.

She was right.

He spent 90% of the groom trying to find a way to jump out of the tub and off of the table.

Nothing like grooming a large Cocker that is constantly pushing against you to get off of the table.

I am sure some groomers out there are saying, why don't you use a noose?

In my opinion, it wouldn't work with this dog.

He is a choker.

Meaning, even with a noose he would be struggling to get off the table, constantly choking himself on the noose.

He was doing that with the noose in the tub.

He was a big job.

He was a good dog, just a big job.

The kind of job where you feel like you will never finish.

I could tell he was a little nervous, but I thought that a lot of that came from the nervous vibe he got off of his owner when he first came in.

The more I worked with him, the calmer he got.

Towards the end of the grooming, when I was able to turn him towards my window so he could look out, he stopped trying to get off of the table.

 I had to clip out his chest and belly with a #4f blade.

I also had to clip the inside of his back and front legs with the #4f blade.

He was also still a little choppy from some of the places his owner had cut out mats on his legs, but over all he turned out okay.

The owner was happy with the groom, and the dog was dancing all over my lobby while his owner wrote her check.

He sure looked like he was happy to me, so we will see if we get a phone call about him acting funny.

I went from this big guy to this...

  This little lady could not have been more than 4 pounds soaking wet.

Oh, and guess what.

She is 16 years old!

 Look how big my scissors look next to her.

Needless to say, I did not use the HV on her.

Even on it's lowest setting, I think it would have blown her across the room.  :/

She had a really nice, velvety coat for her age.

 Her feet were so tiny!

The Cocker's head was bigger than her whole body.  :)

It felt strange going from a large dog, trying to get off of your table, to a teeny, tiny, elderly Toy Poodle who stood like an angel on my table.

I breezed through her grooming.

It was such a pleasure after a large grooming job.

Don't you just love that little face.

She had to feel so much better getting all of that hair off.

I have been lucky the past two days.

Both of the 16 year old dogs were great on the table.

Summer grooming.

You never know exactly what is going to walk through your door.

You do know, that once the dogs are finished, you are the one who made them feel better!

Happy Grooming, MFF

Tuesday's Tip # 23

Today's tip is not really a grooming tip, but it is to help at work.

First I have a question.

How many times have you sent the wrong collar or lead home with the wrong dog?

Well, it has happened to us.

Not often, but more than once.

It is very embarrassing to have to call an owner and tell them that you have put the wrong collar on their dog and could they please bring it back.

I know that some groomers do not keep the collar and leash.

They give them back to the owner at drop off.

I don't know about your customers, but I can almost guarantee that most of my customers would forget to bring the collar and leash back with them.

So, I have always kept the collar and leash with the dog.

The only problem is that every once in a while collars and leashes seem to get mixed up.

One day I will catch that little Gremlin that runs around my shop hiding, and moving things.

You know what I mean.

Your grooming along, you put down your brush, or your comb, or scissors, then you reach for them a few minutes later and the are gone.

Please tell me that that has happened to you too, that I am not the only one.

I know I sat those scissors on my table.

It is a bad habit of mine.

But, I reach for them and they are not there.

I look and look...I know I sat them down on my table. 

Then after becoming completly frustrated I find them on top of my stool.

I did not put them there!

I know I didn't!

That darn Gremlin did it!

I just know that that darn little Gremlin is sitting in the corner laughing at me.

I have one that lives in my house too, and moves things around so I can't find them.

Anyway, for years we have used little baskets above the doors of the kennels.

They have worked great, but sometimes a collar or leash will fall out and be picked up and put in the wrong basket.

Of course everyone denies doing that, so it must be that darn Gremlin again.

A couple of weeks ago I was at the hardware store.

I saw a pack of....

oh crap, I can't remember what they are called. :/

The little red hook thingy in the picture.

Darn... brain freeze.

I seem to have more and more of them the older I get.

Anyway, I decided to try them for hanging the collars off of, so they would not fall on the floor.

So far this has worked pretty good.

Of course old habits are hard to break, and we are still using the baskets.

I was going to remove all of the baskets, but they are great for holding those large, bulky retractable leashes.

Oh, yes, I know that the name card on the kennel is upside down.

No, the Gremlin didn't do that.

We turn the name cards upside down when a dog is done.

That way we know at a quick glance, what dogs are finished and ready to go home.

If you have a good way of keeping collars and leads, I would love to hear about it. :)

Happy Grooming, MFF

The Note

 Let me start by saying that Saturday turned out to be a good day.

The 17 year old Border Collie showed up at 8:15.

She was a little smaller then I expected.

Her Mom said that she was having a good day, but be careful when working around her head and face because she has snapped at people.

She also reminded me that the dog did not like to be groomed.

The last groomer had called her to tell her to pick the dog up 15 minutes after she dropped her off because she was biting.

Her chest, rear, and belly were full of undercoat.

Her rear and belly also had some matting. 

She let me pick her up in the lobby without snapping.

I took that as good sign.

I was not getting a bad vibe off of her.

 I put her straight into the tub.

I bathed her with Best Shot shampoo, rinsed it off, and then worked the Best Shot Creme Rinse into her coat like shampoo.

I put extra creme rinse on the areas with the undercoat and mats.

Most of the undercoat and mats came out with the HV drying.

Like the other elderly dogs I groomed this week, I packed her ears with cotton and used the Happy Hoodie while drying.

I did not want to use the brush on this dog anymore than I had to.

It was my guess that the reason the dog started biting the last groomer was because they tried to brush the dirty coat out before the bath.

That was most likely too much pulling on an elderly dog.

I let the shampoo, creme rinse, and HV dryer do most of the work.

She was great.

She never even tried to snap.

She never got upset about anything.

I worked slowly, and she had a good time watching people out the window next to my grooming table.

I got her in the tub at 8:30 and finished her by 10:00.

When we called the owner to pick her up , she thought  we were calling her to tell her we could not do the dog.

She could not believe she was finished.

I don't know about other groomers out there, but it seems that the owners who warn you about how bad their dogs are, turn out to be easy to groom.

I have had owners call for an appointment telling us that the dogs is a mess and matted, then when they come in I only find two little mats.

As apposed to the owners who call and say their dogs have no mats and come in with a pelted dog. :/

The Border collies Mom was truly worried about how the dog was going to behave.

I will happily groom her again...even at her age.  :)

You may have noticed that my post today was titled 'The Note'.

I have received many notes or cards in the mail over the years.

99% of them are to let me know of the death of a dog, or that the dog will no longer be coming because the family is moving away.

When I saw the card in the mail, I thought "Oh no, who passed away?"

When I opened the card, this was the picture on the front of the card.

The card was from a long time customer who's Cockers had passed away a couple of years ago.

This is her new puppy.

I have groomed her four times since they got her in February.

This was her first grooming.

A bath and trim.

She did pretty good for her first grooming.

 This was her second grooming.

Her owner was doing a great job of keeping her brushed out.

She did good for that groom also.

This was the same puppy for her third grooming.

She did so good that I took pictures of her to show how to put a bow in with bangs.

 Her Mom was still doing a fairly good job brushing her out, but the owner said that the puppy was really starting to act up when she tried to brush her out.

So I scissored about 1/2 off of her for this grooming.

I don't have a picture of her for the grooming I did in May.

She came in matted.

She was really giving her Mom a hard time about the brushing, and the owner had given up and told me to take her short.

She was pretty matted.

I was able to do a cute lamb cut on her.

I used a #4f on her back, and a 5/8 blade on her legs.

The husband didn't care if we took her short, but don't take that bow away!  :)

She was really feisty for that grooming.

If I even tugged on a knot she would swing around and snap.

I just ignored her, she wasn't really being mean, she just did not want you to pull on her knots.

And, she was just being a hard headed Shih-Tzu.

(I can say that, because I owned one, and boy was he a hard head.)

The owner always asks how she does, and if she is getting better about the grooming.

We always joke with her that 'she is getting there, just give her time.'

This is what was in the card.

I don't remember her rushing me about the groom.

Yes, she asked for a special time out, but it gave me plenty of time to get her done.

The couple of times that she snapped at me didn't even brake skin.

I have been bitten pretty badly by a couple of dogs and one cat over the years, and no one has ever sent me a note or called back to see if I was okay.

I have always really liked this customer.

This note was so unexpected, and appreciated.

I wish all of my customers were like her.

This is one note that I plan on keeping.

Happy Grooming, MFF