You're traveling to another dimension....
You're next stop is....
Picture a quite little family owned grooming shop on the East coast of the United States.
Thursday, January 19, 2012.
Phone rings...it's @9am.
MFF: "My Furry Friends, can I help you?"
Ms.M: "Hi, this is Ms.M. I have an appointment today at 1pm, but I am sick and not sure if I can make it."
MFF: "That's okay. Did you want to reschedule?"
Ms M: "I really want to get her in."
MFF: "Well, your appointment is not until 1 pm. Would you like to wait a little while and see if you feel better? You can give me a call back if you can't make it in and we will reschedule for you."
Ms. M: "Okay. I'll do that. Thank you."
Noon, same day.
Ms. M: "Hi, this is Ms.M again. I am not feeling any better. Can I reschedule the appointment?"
MFF: "Sure. We don't have anything until next Thursday at 10am. Would you like to take that?"
Ms. M: "Yes, thank you. I'll see you next Thursday at 10 am, and I am sorry about today. I really want to bring my dog to your shop."
MFF: "No problem. You can't help it if you are sick. We will see you next week."
Fast forward to today.
The new customer that rescheduled from last Thursday to today, is a no show.
MFF: "My Furry Friends. Can I help you?"
Ms. M: "Hi, it's Ms. M. I am on my way. I will be there in a few minutes."
MFF: "Well ma'am, your appointment was alomst an hour ago."
Ms. M: "No it wasn't. It was for 10am."
MFF: "Yes ma'am, but it's now 10:50, but I'll see if the groomers can still take yo........"
Ms. M: YOU'RE WRONG!! I am looking at my clock and it is 10 of 10.
MFF: "No ma'am, my clock says that it is 10 of 11."
Ms. M: "I don't know what clock you are looking at, but MY clock says that it is 10 of 10!! YOU ARE WRONG! " I guess we are not going to be able to do business together!"
MFF: " I am not saying that ma'am. I am trying to tell you that you have the time wr......"
Ms. M: *CLICK*
Ms. M: " I just wanted to let you know that your clocks are wrong! I am sitting in a bank looking right at the three different clocks and they all say 5 of 10. I think that there is some other reason that you don't want to groom my dog."
MFF: "Why would I do that ma'am? I rescheduled your appointment from last week because you said that you were sick...."
Ms. M:" I WAS SICK!!"
MFF: "I didn't say that you weren't, but if I didn't want to groom your dog, why would I have given you another appointment? Why would I want to lose your business?"
Ms. M: "You're going to lose more than just my business now. Word of mouth gets around fast!"
MFF: " Well ma'am, I hope that later today when you realize that you are running an hour behind that...."
Ms. M: *CLICK*
You have just visited the Twilight Zone.
Happy Grooming, MFF