I had a post already planned for tonight.
I actually started it last night, but because of the three separate thunder storms with tornado warnings attached to them, that went through our area last night, I had to turn off my computer for the night.
I won't be posting it tonight either.
I am sick.
I am sick in my heart.
I am physically sick to my stomach right now.
I have a lump in my throat that makes me feel like I want to throw up.
I constantly feel like I want to cry....
I lost a very good customer today.
I lost two dogs that I really care about.
I lost them because I write this blog and I have offend one of my customers.
I did not write the post to offend anyone.
I am not a mean spirited person.
I know that I rant about some of my customers on this blog.
It is my way to release some of my frustration for a job that can be thankless sometimes.
I do not use my customers names when I blog.
I even change the sex of the dog sometimes that I am talking about in my post.
Of course I do use pictures.
I have read and re-read the post that upset this customer.
I have tried to read it from her point of view.
The post was about comparing two dogs of the same breed and how different the amount of work they are.
Offending this customer was the farthest thing from my mind when I wrote that post.
I really like both of her dogs, and I like the customer too.
I feel so sick that this happened.
Yes, one of the dogs is very large and a lot of work, but it did not mean that I did not like working on it.
I apologized and tried to explain why I write about the dogs that I groom.
She seemed to understand.
She still very nicely told me that she feels that she should find another groomer.
She felt that I was unprofessional.
I can't express how much that hurt.
I always try to be very professional.
I work really hard to please all of my customers everyday.
I do the best groom that I can on every dog that I groom.
I care for every dog as though it were my own.
I am sad that one post on a blog wiped out 6 years of service just like that.
No one has groomed either one of her dogs but me, not even my daughter.
They were to always be booked only on me.
I know everything that they like and don't like.
I know everything that their owner likes.
It is always hard to lose a long time customer when they move away, or the dog passes away, but this is devastating.
I really care about those dogs.
I guess that I am being unprofessional again.
I guess that I should not be writing about this.
Only people that know me know how much this is killing me.
I am thinking about deleting the post that offended my customer.
I started this blog with the intention of blogging about grooming and helping other groomers out there by showing the way that I groom.
Most of my posts are just that, examples of grooming.
Of course, customer relations is also a very big part of our job.
I will continue to blog, but I will try very hard to stay just with the grooming aspect of it.
The post that offended my customer was just about grooming, but I guess that I should not have used her dog as an example.
I will be much more careful from now on.
I have paid a very large price for being too open in the way that I write on this blog.
This is a lesson that I won't soon forget.
I am in tears, MFF