About Me:

I am a professional Pet Groomer. I have been grooming for 28 years. This Blog is a kind of diary of my work. I wish I had started years ago, writing some of the experiences I have had while grooming. Most days are fun, some can be sad, some can be just down right crazy. If you are a pet owner and come across this blog, I hope it helps you understand how your pet is groomed. If you are a Pet Groomer, I hope you can relate to some of the stories. Maybe even learn a grooming tip or can leave a friendly grooming tip for me. There is always something to learn, no matter how long you have been grooming.

Thursday, August 16, 2012

What Would You Do?..With This Face

Everyday groomers have to listen hard, to pet owners, to understand how they want us to groom their dogs.

Some owners are very specific and easy to understand exactly what they want.

Some owners kind of beat around the bush and the groomer has to ask a lot of questions to find out exactly how they want their dog groomed.

Some owners have absolutely no idea what they want and leave it up to the groomer.

Some owners leave clues on the dog as to how they want their dog groomed.

Then there are husbands.

I am going to use husbands as an example because 90% of the time, when I ask how they want the dog groomed, the husband will say; "didn't my wife tell you when she made the appointment," or "I don't know, you can call my wife."

I have no problem with calling the wife.
Most of the time the wives seem to be the ones to decided how the dogs should be groomed.
The problem comes when I can't get a hold of the wife to ask about the groom.

Sometimes I don't have to track down a wife.
Some wives call before their husbands even walk in the door.
Some wives have it timed out to call just as the husband walks in the door.
Some wives call after the husband has dropped off the dog just to check and make sure that their husbands brought the dog.
Some husbands come with notes.

The other day one of the husbands came in with a note.
This was the third time for grooming this dog.
The first time the wife brought the dog in.
The second time the husband brought the dog in and did not know what his wife wanted.
We could not get a hold of her, and she did not return our message, so I groomed the dog the same as the first time that I groomed it.
This time her husband brought a note.
The note was very short, and basically said to groom the dog the same as I did before.

But, I owner had also left me a clue on her dog.

I am sure that you are wondering what the heck I mean by 'a clue'.

This clue was actually on the dogs face.

The owner had done some scissoring of her own.

My interpretation of the clue...take the face shorter.

My grooming notes said that the owner liked the face short, but I guess that I was not taking it short enough.

How was I going to even this out without taking the face too short.

 One side was shorter then the other.

 The owner also does not want Westie ears.

She likes them to be short, but fuzzy.

Would you interpret the clue the same way that I did?

What would you do to fix it?

Clip it or scissor it?

I choose to scissor the face.

First I started with the ears.

I brushed the hair out to the sides and folded the the ear leather in half.

Then I scissored the outside of the ear leaving about a 1/4 inch of hair around the ear.

 I started scissoring the side of the face that was the shortest and had the most scissor chops in it.

I used the short areas that the owner had cut out as a guide to how short I would scissor the face.

I had to go fairly short in order to even out the hair.

Then I matched the other side up.

I hope that I took the face short enough for the owner this time.

I hope that I read her clue right.

That all the scissoring that she had done on the face meant that she wanted the face shorter than I had been taking it.

Either way, I had to scissor the face this short in order to even it out.

Actually, I think that she looks really cute with the short face.

It matches the short cut on her body. :)

Happy Grooming, MFF


  1. I have actually LOST two customers in the past because husbands and wives couldn't agree or comminicate about the trim:( One was the sweetest little mini poodle...she had always gotten a full face and one length all over the body. One day the Mom dropped her off and asked for a poodle face, short body, longer legs and puff tail. The Dad picked up, turned beet red and yelled that he would never be back, even after I explained that it wasn't my idea. I have not seen Abby since. The other was a mini schnauzer with a very particular Dad, but the Mom always dropped off. I wrote down every word she said and groomed the dog exactly the way she described (insanely short back, more "side skirt" than a usual schnauzer (?), ridiculously fluffy "bib" but short legs, and not a normal schnauzer beard, more of a short pet trim. short eyebrows...I am not kidding!!!). She would email me the next day saying her husband flipped out when she brought the dog home because I hadn't done what he wanted. After grooming the dog five times I ended up telling the Mom that HE needed to drop the dog off or I could not continue to groom him because it was not fair for him to be saying I did I bad job when THEY obviously had communication issues. I never heard from them again, and I don't miss them:)

  2. Hi Mindy,
    It always amazes me how husband and wives don't communicate. I would say that that first wife must have been mad at her husband and used the dog (and you) to get back at him. Then he was too embarrassed to come back after flipping out over something that his wife did. Of course, I wouldn't be surprised if he went home and his wife even denied telling you to groom the dog that way.
    As for the second husband and wife...you are better off without them. :)
    Lisa, MFF